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IFS
Software Engineer (IGT1 Lanka: Sitecore)
IFS Software Engineer (Sitecore) in Colombo. 2-3 yrs exp required. Implement features, manage support tickets, monitor systems, resolve customer issues. Python/Golang, APIs, deployments. Hybrid work.
Direct Hire
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 18, 2025
We are seeking a driven and experienced professional with 2 to 3 years of relevant experience who will implement customer features, address issues/escalation from customers, and collaborate with internal teams to escalate and resolve complex issues.
Requirements
- Monitor customer site implementations and proactively address potential issues before they impact the customer.
- Assist customers in deploying search features, resolving technical problems, and configuring environments.
- Log and manage support tickets, track issue progress, and communicate updates to customers and the Customer Success (CS) team.
- Ensure helpdesk tickets are resolved within agreed service level agreements (SLAs).
- Participate in daily syncs with the US-based CS team to report issue status, stay informed on-site updates, and receive task assignments.
- Monitor system performance dashboards and alerts to identify and troubleshoot issues.
Benefits
- Flexibility and hybrid work opportunities to support diverse needs and lifestyles
- Inclusive workplace experiences
- Fostering a sense of community, driving innovation, strengthening connections, and nurturing belonging
Requirements Summary
2-3 years of relevant experience, programming skills in Python or Golang, API integrations, and customer deployment workflows
