Spécialiste du soutien TI - niveau 2 (contrat de 12 mois)

Lightspeed is looking for a Tier 2 IT Support Specialist to join their IT support team. The role requires in-depth technical knowledge and the ability to handle a wide range of computer challenges.

Requirements

• Take charge of integration and departure processes, as well as the management and recovery of IT equipment.
• Maintain accurate records of hardware and software inventory (reserve, A/V, monitors, etc.).
• Ensure that workstations and conference rooms meet standards, are functional, and well-organized.
• Collaborate with colleagues at levels 1 and 3 to diagnose and resolve main IT issues.
• Support IT teams in basic configurations, initiatives, involvement in projects, or monitoring, according to guidelines (as per IDPs).
• Provide technical support to users, management, and staff.
• Raise awareness among users about good IT practices and provide necessary technical training.
• Ensure strict compliance with SOX requirements.
• Participate in routine IT maintenance tasks.
• Manage user access requests.
• Maintain knowledge of requirements and responsibilities related to IT compliance.
• Collaborate with other teams, within or outside of IT, on various projects and issues.
• Update and maintain the organization's IT knowledge base.
• Train level 1 technicians on new technologies and procedures.
• Work closely with the IT-Ops team to support the office.

Benefits

• Opportunities for training to develop your skills and career.
• Free dinners from Tuesday to Thursday.
• A health and wellness credit to feel your best.
• Time off for volunteer work and community support.
• Interest groups, employee-led networks, social committees, and sponsored sports teams.