Sr Technical Consultant - CRM & Industry Workflows (Sales Order Management)

ServiceNow is seeking a Sr Technical Consultant to lead the design and implementation of ServiceNow solutions to accelerate customer adoption and drive business outcomes. The ideal candidate is experienced in Customer Service Workflow, Field Service Management & Sales Order Management domains and leads both design and build across diverse stakeholders.

Requirements

• Minimum 5 years of hands-on experience in configuring and developing ServiceNow or equivalent solutions within related service domains
• Familiar with leading Service & Order Management related systems and tools
• Skilled at engaging both technical and business stakeholders to gather requirements and design end-to-end solutions
• Strong ability to simplify and present complex concepts through visual models, workflows, and wireframes
• Deep customer focus with a passion for delivering excellence
• Combines creativity with analytical thinking and effective problem-solving
• Naturally curious, proactive, and self-driven in adopting new technologies
• Thrives in fast-moving environment with concurrent assignments
• Exceptional communication, collaboration, and interpersonal skills
• Demonstrated success as both a team contributor and leader
• Experienced in Agile delivery methodologies and collaborative project execution
• Technically proficient in web technologies (XML, HTML, JavaScript, Web Services, CSS, middleware, LDAP, SSO, OAUTH, etc.) and working experience with SaaS technologies
• Strong grasp of data management, database design, and related concepts
• ServiceNow Certifications (required or must achieve within the first 90 days): Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) - Customer Service Management, Field Service Management
• Desired ServiceNow Certifications (required or must achieve within the first year): Certified Technical Architect

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance