Technical Account Manager - CCaaS

Sprinklr is seeking a Technical Account Manager to provide technical account planning, program management, and oversight for key client initiatives and projects. The ideal candidate will have 5-7+ years of Technical Account Manager experience and a demonstrated understanding of Project Management processes, artifacts, and tools.

Requirements

• Technical advisor and represent the 'voice of the customer' within Sprinklr to inform and influence engineering, build a bridge between client and product, and help accelerate customer deployment and ongoing business outcomes
• Delivers upon client-specialized key initiatives which require integration, product development, and/or customization to achieve Positive Business Outcomes (PBOs)
• Manages and appropriately escalates: delivery impediments, risks, issues, and changes associated with Sprinklr product development initiatives
• Analysis, planning, development of requirements documents, building functional models, procedures, functional architectures, and other related management and technical duties
• Assign and monitor the work of Sprinklr client-assigned technical personnel, ensuring that project steps are in alignment with business objectives
• Defines project scope, deliverables, roles and responsibilities in collaboration with client stakeholders and business partners
• Designs and implements processes to monitor and control resources, risks and value to Business Objectives
• Establishes, plans, and executes significant milestone reviews and decision gates with client stakeholders to complete the project life cycle
• Ensures all the required Sprinklr deliverables are produced and reviewed, including the technical leadership of requirements management, design, implementation, system integration, verification, test, quality assurance, delivery, operations, and sustainment of the technical solution
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of product managers and subject matter experts
• Identifies, clarifies and communicates project vision, goals and objectives and how these support client strategic objectives
• Manage scope throughout the project duration. Maintains accurate program estimates, timelines, project plans, and status reports
• Resolves conflicts by demonstrating leadership and appropriate decision-making competencies
• Responsible for complex program management tasks and developing standards and processes for scheduling, administration, and accounting
• Understands, tracks and articulates issues/risks/action items; works with responsible product managers to address the items promptly; updates the appropriate client stakeholders as needed

Benefits

• 401k plan with 100% vested company contributions
• Flexible paid time off
• Holidays
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage