Technical Analyst 3-Support

This Technical Support position focuses on delivering post-sales support to Oracle customers. The role involves troubleshooting customer issues related to Oracle products, providing hardware support, and coordinating with internal teams. The position requires a strong understanding of Oracle solutions and effective communication skills.

Requirements

• 5+ years of Technical Support experience
• Excellent knowledge of Network Switching and Routing
• Knowledge of Ethernet Switches or IB (Infiniband) Switches or both
• Knowledge of Solaris, mainly NFS, Interfaces config, Virtual Switching, LDOMs, SSH, LDAP
• Unix platform (various Linux distributions), such as Linux distributions
• Knowledge of IPsec for Network Cloud migration
• Excellent verbal and written English communication skills
• Must have handled support tickets through ITSM tools like ServiceNow, Zendesk, etc.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs