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First Advantage
Technical Support Analyst - Production Application Support
Technical Support Analyst at First Advantage, Bengaluru. Tier 2 production support with ITIL, API integration, troubleshooting. 24/7 availability required. EOE.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 3, 2025
We are seeking a skilled and dedicated Tier 2 Application Support Specialist to join our service-oriented team.
Requirements
- Provide exceptional service support, troubleshooting application issues, and collaborating with cross-functional teams to ensure timely issue resolution.
- Service Support and Issue Resolution
- Application Maintenance and Troubleshooting
- API Integration and Programming
- ITIL Framework
- 24/7 Support Availability
- Issue Escalation
- Product Knowledge
Benefits
- United States Equal Opportunity Employment
- First Advantage is a global leader in removing barriers and supporting our community members
Requirements Summary
Provide exceptional service support, troubleshooting application issues, and collaborating with cross-functional teams to ensure timely issue resolution
