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First Advantage
Technical Support Analyst - Production Application Support
Tier 2 Application Support Specialist at First Advantage, Bengaluru. Troubleshoot production issues, resolve API integrations, support 24/7. ITIL certified preferred. Competitive benefits, visa sponsorship.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 3, 2025
We are seeking a skilled and dedicated Tier 2 Application Support Specialist to join our service-oriented team. This role is responsible for providing exceptional service support, troubleshooting application issues, and collaborating with cross-functional teams to ensure timely issue resolution.
Requirements
- Service Support and Issue Resolution
- Application Maintenance and Troubleshooting
- API Integration and Programming
- ITIL Framework
- 24/7 Support Availability
- Issue Escalation
- Product Knowledge
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Service-oriented mindset, strong background in integrating applications, 2-5 years of experience
