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First Advantage
Technical Support Analyst (US Remote)
Technical Support Analyst at First Advantage (US Remote). Provide technical support via phone/email, manage cases in JIRA, troubleshoot SQL-based applications, resolve SLAs. Requires 2-5 yrs MS SQL Server experience.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 31, 2025
At First Advantage, we are at the heart of everything we do. We are a leading provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands. This role is a dynamic technical support analyst position that will act as a liaison between departments and clients to ensure a smooth background checking process.
Requirements
- Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals.
- Communicates and interacts with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc.
- Ensures that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
- Troubleshoots intermediate to advanced problems and recommends appropriate actions.
- Provides support case/JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues.
Requirements Summary
2-5 years of experience with MS SQL Server, SQL based application Maintenance and support, and strong analytical and problem-solving skills
