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Johnson Controls
TOC Lead
TOC Lead at Johnson Controls, Nuevo León. Monitor global infrastructure, manage alerts & KPIs. 5+ yrs monitoring tools, networking protocols (BGP, OSPF, MPLS, SDWAN), ITIL knowledge required.
Mid-Level
ServiceNow Role Type:
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Job description
Posted on:
November 27, 2025
TOC Lead who thrives in dynamic and fast-paced environment, overseeing and participating in monitoring and maintenance of JCI global server, Network and application health. Responsibilities include responding to alerts, publishing daily reports, maintaining KPI, and escalating issues to appropriate teams.
Requirements Summary
5+ years of experience in monitoring and ticket management tools, intermediate experience in technical issues networking protocol, services, BGP, OSPF, MPLS, SDWAN, good understanding of ITIL principles and practices
