1091-IT Operations Support Administrator I

The IT Operations Support Administrator I is responsible for providing technical phone support, configuration, installation and maintenance of desk and laptop computers and peripherals, mobile device configuration, service level reporting, technical problem resolution, problem escalation, technical project participation, and system monitoring. The position requires a strong understanding of computer applications, systems, and printers, as well as excellent communication and problem-solving skills.

Requirements

• Associate's Degree in computer science or a closely related field from an accredited college or university
• One year of experience performing analysis, installation and technical support in a network environment
• Completion of a one year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program
• One year Call Center or Service Desk Agent experience with a strong understanding and direct experience with ServiceNow or other IT Ticketing system
• One year System Administration experience with a strong understanding of system management tools, such as M365 Admin Center, ADManager, Active Roles, KACE System Management, etc.
• One year experience providing first level Cyber Security support with a strong understanding of endpoint, cloud and identity protection software such as MECM Microsoft Endpoint Configuration Manager, CrowdStrike, BeyondTrust Remote Support, etc.
• One year of aviation/airline operations support experience

Benefits

• Health benefits
• Paid time off
• Retirement plan
• Other benefits