Manhattan Associates

16436 IT Infrastructure Architect – Storage & Data Protection

IT Infrastructure Architect – Storage & Data Protection at Manhattan Associates, Bengaluru. Lead enterprise storage, DR, backup design & optimization. ServiceNow ITSM expertise required. 12+ years experience.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Expert/Leadership
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Implementer
ServiceNow Modules:
Department - JobBoardly X Webflow Template
DevOps
Department - JobBoardly X Webflow Template
Governance, Risk, and Compliance
Department - JobBoardly X Webflow Template
IT Asset Management
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Incident Management
Department - JobBoardly X Webflow Template
Knowledge Management
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - IT Service Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 23, 2025

We are seeking a seasoned IT Infrastructure Architect to lead the design, deployment, optimization, and governance of enterprise IT infrastructure and cloud environments.

Requirements

  • Design and maintain scalable, resilient, and secure IT infrastructure Storage, DR and Backup solutions (on-premises, hybrid, and multi-cloud).
  • Analyze business and technical requirements to design scalable, secure, and high-performing storage architectures.
  • Select appropriate storage technologies (SAN, NAS, object storage, hybrid/cloud-based storage) based on workload characteristics and performance needs.
  • Design disaster recovery (DR), backup, and high availability (HA) solutions aligned with organizational SLAs and RPO/RTO requirements.
  • Architect backup solutions that ensure reliable data protection for production systems and critical business data.
  • Develop architecture diagrams, data flow models, and technical documentation for storage, backup, and disaster recovery strategies.
  • Implement backup solutions (e.g., Veeam, Netbackup) for comprehensive data protection across on-premises and cloud environments.
  • Deploy disaster recovery solutions, ensuring quick and efficient recovery of critical systems in the event of failure.
  • Automate provisioning, configuration, backup schedules, and monitoring tasks using scripting and infrastructure-as-code (IaC) tools.
  • Migrate data from legacy systems to modern storage platforms with minimal disruption, while maintaining backup integrity.
  • Collaborate with DevOps, infrastructure, and application teams to ensure seamless deployment and DR testing.
  • Monitor storage and backup system performance, usage, and capacity to ensure optimal operation.
  • Perform regular system updates, firmware upgrades, patching, and health checks for both storage and backup systems.
  • Troubleshoot and resolve storage, backup, and disaster recovery-related incidents, failures, and performance bottlenecks.
  • Perform regular backup verification to ensure data integrity and restore readiness.
  • Maintain comprehensive backup and disaster recovery documentation, including test logs and recovery procedures.
  • Implement security best practices for data at rest and in transit, including encryption and access controls for storage and backup systems.
  • Ensure storage, backup, and disaster recovery solutions comply with relevant industry standards and data protection regulations (e.g., GDPR, HIPAA).
  • Conduct regular audits and participate in security and DR plan reviews to ensure compliance with internal and external requirements.
  • Forecast future storage and backup needs based on growth trends, disaster recovery requirements, and business plans.
  • Optimize storage allocation, backup retention policies, and recovery workflows.
  • Review and enhance backup schedules to ensure minimal data loss in the event of a failure or disaster.
  • Provide recommendations for storage and backup system upgrades and enhancements.
  • Design, implement, and maintain disaster recovery (DR) plans to ensure business continuity in case of catastrophic events.
  • Regularly test and validate disaster recovery procedures, including data failover, failback, and system restoration, to ensure reliability.
  • Implement and manage off-site and cloud-based backups for DR readiness.
  • Establish backup retention policies that balance cost, compliance, and recovery needs.
  • Lead post-mortem analysis and continuous improvement initiatives after any backup or disaster recovery event.
  • Provide Tier 3 support for escalated storage, backup, and DR-related issues and assist IT support teams in resolving incidents.
  • Work with vendors and third-party support teams to manage hardware/software issues, renewals, and service-level agreements (SLAs) for storage, backup, and DR solutions.
  • Participate in cross-functional meetings to align storage, backup, and DR strategies with enterprise architecture, IT roadmaps, and business continuity plans.
  • Collaborate with cross-functional teams including development, DevOps, and business leaders to align infrastructure with business goals.
  • Manage vendor relationships, SLA performance, and compliance with procurement and governance policies.
  • Drive implementation of cybersecurity controls, including endpoint protection (EDR/XDR), firewalls, DLP, ZTNA, and compliance tools (ISO 27001, ISO 20000, HIPAA, PCI).
  • Conduct risk assessments and ensure business continuity through BCP/DRP strategies.
  • Prepare and maintain high-level and low-level design documentation (HLD/LLD), SOPs, and runbooks.
  • Create and publish knowledge base (KB) articles in platforms like ServiceNow for support teams.
  • Drive ITSM adoption (Incident, Problem, Change, Availability, Knowledge Management).
  • Lead automation and optimization initiatives using tools like Python, Power Automate, Azure DevOps.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Tuition Reimbursement
  • Relocation Assistance

Requirements Summary

12+ years in IT Infrastructure, Datacenter, Networking, and Cloud Architecture