Account Service Representative - Minneapolis

At U.S. Bank, we're on a journey to do our best. Helping customers and businesses make better financial decisions and enabling communities to grow and succeed. A career with U.S. Bank gives you opportunities to discover what makes you thrive.

Requirements

• High school diploma or equivalent
• Five or more years of customer service experience
• Strong verbal, written, and interpersonal communication skills
• Proven customer service/relations skills
• Excellent telephone skills
• Thorough knowledge of operational processes and procedures
• Proficient in and able to navigate all relevant computer systems
• Ability to perform interest calculations and account adjustments
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Experience using ServiceNow or similar systems is a plus

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals