BoehringerPRD

AD, IT Lead Business Consultant - Patient Support Demand Management

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Direct Hire
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Governance, Risk, and Compliance
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Incident Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
September 18, 2025

The AD, IT Lead Business Consultant – Patient Support Demand Management is responsible for driving the intake, prioritization, and delivery of digital initiatives to support patients throughout their treatment journey. The role bridges the gap between IT and Patient Excellence, aligning digital solutions with strategy, regulatory requirements, and patient needs. This is a key role within Boehringer Ingelheim's global patient engagement ecosystem.

Requirements

  • Serve as Strategic Liaison
  • Manage Demand Lifecycle
  • Facilitate Governance and Prioritization
  • Monitor and Report Progress
  • Drive Risk Mitigation and Process Improvement
  • Support Demand Management Evolution
  • Ensure Compliance and Architectural Alignment
  • Translate Business Needs into Scalable Solutions

Benefits

  • Competitive Compensation
  • Competitive Benefits

Requirements Summary

Bachelor's degree or equivalent + 5-10 years experience in life sciences or IT. Strong proficiency in demand management tools (JIRA, ServiceNow). Fluent in business consulting & demand management