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New Mexico Gas Co - Peoples Gas - Tampa Electric
Additional Duties and Responsibilities
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 20, 2025
Tampa Electric is seeking a Sr. Desktop Support Analyst to provide personalized service to Business Partners by resolving technology-related issues and ensuring excellent customer experience. This role involves troubleshooting hardware/software, managing Active Directory, and potentially leading projects within service desk and IT operations. They emphasize customer care, problem-solving, and continuous improvement.
Requirements
- Strong focus on customer care
- Excellent verbal and written communication skills
- Organizational skills
- Problem-solving skills
- Problem-solving techniques
- Excellent listening skills
- Ability to multitask
- Knowledge of Microsoft Office applications, Windows operating systems, and basic networking skills
- Knowledge of incident management processes, problem management processes, and call management
- Valid Florida Driver’s License
Benefits
- Competitive Salary
- 401k Savings plan
- Pension plan
- Paid time off
- Paid Holiday time
- Medical, Prescription Drug, & Dental Coverage
- Tuition Assistance Program
- Employee Assistance Program
- Wellness Programs
- On-site Fitness Centers
- Bonus Plan
Requirements Summary
High school diploma/equivalent. ITIL cert. or MCP, A+ certification. 2-5+ years of related IT experience. Bachelor’s degree + 1 year exp. (Associate/Bachelor required)
