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Wipro Limited
Administrator - L2
Join Wipro Limited as an L2 Administrator in Kochi, Kerala. Leverage ServiceNow ITSM skills to resolve client issues, ensuring satisfaction and SLA adherence.
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 19, 2025
The Administrator - L2 role is responsible for resolving, maintaining, and managing clients' software, hardware, and network issues as per defined SLAs, ensuring client satisfaction. The role involves timely response to service requests, root cause analysis, and implementation of solutions to maintain quality parameters and client satisfaction.
Requirements
- ServiceNow - IT Service Management
- 1-3 years of experience
Benefits
- 100% adherence to SLA/timeliness
- Zero customer escalation
- Client appreciation emails
Requirements Summary
1-3 years of experience in ServiceNow - IT Service Management
