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Wipro Limited
Administrator - L2
Join Wipro Limited as an L2 Administrator in Mumbai. Leverage ServiceNow skills to resolve client issues, ensuring satisfaction and quality service.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 28, 2025
The Administrator - L2 role is responsible for resolving, maintaining, and managing client software, hardware, and network issues based on service requests raised by end-users, ensuring client satisfaction. The role involves ensuring timely response, maintaining quality parameters, and keeping track of equipment functioning and upkeep.
Requirements
- 1-3 years of experience
- Servicenow-Development skills
- Ability to work with clients and resolve issues in a timely manner
Benefits
- 100% adherence to SLA/timelines
- Multiple cases of red time
- Zero customer escalation
- Client appreciation emails
Requirements Summary
1-3 years of experience, Servicenow-Development skills, ability to work with clients
