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Wipro Limited
Administrator - L3
Join Wipro Limited as an L3 Administrator in Chennai. Leverage your 3-5 years of ServiceNow ITSM experience to manage client requests and ensure SLA adherence. Enjoy a supportive workplace and opportunities for digital transformation.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 14, 2025
The Administrator - L3 role involves resolving, maintaining, and managing client software, hardware, and network requests. Ensures timely response to tickets, maintains quality parameters, and performs root cause analysis to resolve problems.
Requirements
- 3-5 years of experience in ServiceNow - IT Service Management
- 100% adherence to SLA/ timelines
- Multiple cases of red time
- Zero customer escalation
- Client appreciation emails
Benefits
- Reinvent your world at Wipro, a modern company building a digital transformation partner
- Empowerment to design your own reinvention
- Equal Opportunity Employer
- Reasonable accommodation for applicants with disabilities
- Supportive and inclusive workplace
Requirements Summary
3-5 years of experience in ServiceNow - IT Service Management, 100% adherence to SLA/ timelines, multiple cases of red time
