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Wipro Limited
Administrator - L3
Join Wipro Limited as an L3 Administrator in Kochi, Kerala. Leverage your 3-5 years of ServiceNow ITSM experience to resolve client issues and ensure satisfaction.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 19, 2025
The Administrator - L3 role involves resolving, maintaining, and managing client software/hardware/network issues based on service requests, ensuring client satisfaction. The role requires adherence to SLA's, timely response to tickets, and root cause analysis to resolve problems.
Requirements
- 3-5 years of experience
- ServiceNow - IT Service Management experience
- 100% adherence to SLA's and timelines
Benefits
- Zero customer escalation
- Client appreciation emails
Requirements Summary
3-5 years of experience, ServiceNow - IT Service Management experience, and adherence to SLA's and timelines
