ServiceNow

Advisory Presales Solution Consultant, CRM

Advisory Presales Solution Consultant (CRM) at ServiceNow, Vienna. Drive sales with AI-integrated CRM solutions. 6+ yrs presales exp, ServiceNow platform proficiency, bilingual (EN/DE) required. Competitive benefits & growth.

ServiceNow Role Type:
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Sales
ServiceNow Modules:
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Customer Service Management
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Discovery
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - Discovery

Job description

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Posted on:
 
December 2, 2025

ServiceNow is seeking an Advisory Presales Solution Consultant to support the sales effort, develop and contribute to sales campaigns, and lead discovery workshops to determine customers’ business challenges. The ideal candidate will have experience in leveraging AI, pre-sales solution consulting, and CRM industry expertise.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • 6+ years of pre-sales solution consulting or sales engineering experience in Customer Experience, Customer Service Management, CRM, or Customer Engagement industry
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Pitch perfect communication, writing and presenting skills in English and German
  • Demonstrated relationship building skills, with proven success at developing and nurturing relationships up to and including C-level
  • Experience speaking with both business decision makers, and technical decision makers, with the ability to effectively communicate ServiceNow value proposition and key differentiators to prospects

Benefits

  • Competitive salary and benefits
  • Opportunity to work with a global market leader
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities

Requirements Summary

6+ years of pre-sales solution consulting experience, proficiency with the ServiceNow platform, and excellent communication and relationship building skills