Advisory Solution Consultant, ITOM - Central or West USA

We are seeking an ITOM Solution Architect with hands-on expertise in Discovery, Service Mapping, AIOps, Observability, and Cloud solutions to drive and support strategic sales opportunities by showcasing the power of ServiceNow ITOM.

Requirements

• Deep, hands-on experience with Discovery (including SNMP, WMI, SSH, and API-based collection methods)
• Practical knowledge of Service Mapping techniques, CI modeling, and CMDB architecture
• Familiarity with modern AIOps capabilities including event correlation, root cause analysis, and predictive insights
• Understanding of Observability principles, including metrics, logs, and traces across hybrid and cloud-native infrastructure
• Experience with Cloud platforms such as AWS, Azure, GCP, and VMware, and hybrid service models
• Strong scripting and integration skills in JavaScript, PowerShell, Scripting Languages, and REST APIs
• Comfort navigating complex enterprise architectures and distributed application environments
• Experience implementing or advising on ITIL-based processes and CMDB health best practices
• 7 years of Pre-sales experience or technical consulting background with a passion for solution storytelling
• Excellent communication skills with the ability to engage both technical and executive stakeholders

Benefits

• base pay of $131,925 - $217,725
• equity (when applicable)
• variable/incentive compensation
• health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan and family leave programs