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BlackRock
Aladdin Client Experience, Associate
BlackRock Aladdin Client Success Manager in Atlanta, GA. Support global investment clients with product expertise, problem-solving, and exceptional service delivery. Requires 3-5 yrs financial services experience, buy-side knowledge, strong communication skills. Benefits: retirement, tuition reimbursement, healthcare, FTO.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 15, 2025
The Aladdin Client Experience team is the global client services organization supporting Aladdin users around the world. As a Client Success Manager, you will be responsible for coordinating and leading all aspects of service for clients, using product knowledge and problem-solving skills to deliver exceptional support.
Requirements
- A working understanding of the financial services, and experience advising clients and/or adapting technology solutions within the investment life cycle.
- Familiarity with buy-side investment management workflows, proficient in market trends.
- Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service.
- Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism.
- Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge.
Benefits
- Strong retirement plan
- Tuition reimbursement
- Comprehensive healthcare
- Support for working parents
- Flexible Time Off (FTO)
Requirements Summary
3-5 years of experience in financial services, buy-side investment management workflows, and client-facing environments
