Analista de Governança TI Sr.

PAN is seeking a Senior IT Governance Analyst to lead technical and managerial bridges during critical incidents, ensuring clear communication and improving operational processes. The role requires a blend of incident management, ITIL knowledge, and strong communication skills, aiming to transform lives and improve financial lives through a knowledge-driven approach.

Requirements

• Experience in managing critical incidents and complex environments
• Practical knowledge of ITIL, especially in the Gerenciamento of Incidents and Problems process
• Familiarity with monitoring tools (e.g., Dynatrace) and incident management tools (e.g., ServiceNow, Jira)
• Education in a technology field
• Knowledge/Experience in Dynatrace, Datadog; Knowledge of other ITIL disciplines such as Problem Management, Change Management and Service Level Management
• Participation in audit or compliance projects
• Experience with process and risk management tools
• Certifications in COBIT, ITIL, or similar
• Experience with ServiceNow and/or Jira

Benefits

• Bonus / PLR
• Meal Voucher
• Food Voucher
• 13th Food Voucher
• Medical Certificate
• Dental/Ortodontic Certificate
• Medical in the office
• Dr. Alper (Einstein Conecta) telemedicine
• Life Insurance
• Discounts on more than 10,000 pharmacies
• 13 Sessions of psychotherapy per month
• Extended family leave
• Daycare/Babysitter Assistance
• PAN (follow-up program for expectant mothers)
• Wellhub/Totalpass
• Assistive technology vouchers
• Development Programs
• Massage and Acupuncture
• Beauty Salon in the office
• PAE (Legal Advice, Financial, Psychological and Social Support)
• Discounts on various segments (Aldlya)
• Vaccination Campaign
• Facilitation in vehicle financing (via analysis)
• PAN credit card with differentiated limit
• Transport Voucher
• Funeral Assistance