Analyst - Change Mgmt & Documentation

This role is ideal for someone who excels in documentation management and change, problem and incident reporting, with a keen eye for detail and a strong ability to enforce standards and policies. The role also supports Problem Management and contributes to incident analysis related to change activity.

Requirements

• Proven experience in documentation management and incident reporting.
• Understanding of application monitoring and modeling (i.e., the process of establishing relationships between configuration items (CIs) that make up a service).
• Excellent organizational and communication skills.
• Ability to develop and enforce documentation standards and policies.
• Proficiency in documentation tools and software.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Attention to detail and a commitment to accuracy.
• Bachelor’s degree in computer science, Information Systems or another related field.
• 2+ years of broad-based experience in technology.
• 2+ years of change enablement experience.
• 2+ years of Service Now experience.
• 1+ years of experience with cloud change enablement.
• Understanding of infrastructure technologies – server, database, network, storage, security, cloud and management technologies.
• Ability to organize, prioritize, and coordinate multiple work activities and meet target deadlines.
• Demonstrated dedication to maintaining and promoting IT security best practices.
• Knowledge of ITIL or other IT management frameworks.
• Strong ability to create clear, structured, and standards-compliant technical documentation.
• Excellent time management and multitasking abilities.
• Excellent interpersonal skills with a proven ability to collaborate effectively with cross-functional teams and stakeholders.
• Proven ability to adapt to shifting priorities while effectively managing multiple tasks in a dynamic environment.
• Familiarity with monitoring tools and software (e.g., Entuity, Patrol).
• Strong project management skills.
• IT Infrastructure Library (ITIL) certification (Foundation-level v3 or v4).
• Experience with Governance, Risk, and Compliance (GRC) concepts.
• Experience with Microsoft O365 Tool Suite.
• Experience with Microsoft Power BI.
• Experience with ServiceNow building filters and reports.

Benefits

• Salary: $78,000 - $107,300, depending on experience and location
• Health insurance
• Retirement plan
• Paid time off
• Other benefits as per company policy