Analyst - Infrastructure

We are looking for a bright and motivated individual to work as an Analyst – Infrastructure to join our dynamic team. In this role, you will provide exceptional technical support, troubleshoot issues, and guide users to maximize the efficiency and impact of their laptops, applications mobile devices, mobile applications, Microsoft Products, Power Platform and Gen AI solutions (Co-Pilot).

Requirements

• Deep knowledge about Microsoft cloud solutions (specially but not limited to Mobility (Intune) and Power Platform (Power Apps, Power BI, Power Automate, etc.).
• Understanding of Generative AI concepts, with the ability to leverage the power of Generative AI services to transform data into insightful reports, automate tasks and generate creative content
• Ability to multi-task.
• Strong Interpersonal Skills.
• Communications.
• Excellent team player.
• Program/Project Management.
• Proactive attitude.

Benefits

• Proven experience of 3 years in IT End User Services Delivery:
• Application packaging and delivery
• Team member responsible for major incidents ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Monitor, and support service delivery; ensuring systems, methodologies and procedures are in place and followed
• Champion Service and Support in business related projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed
• Software Inventory and Lifecycle management.
• Proven experience in ServiceNow, CMDB, Remedy, ITSM, HPSM, HPAM, Altiris.
• Experience in the creation of governance models (ITIL/COBIT).
• Proven experience working with Service Management approach (ITIL V3 preferably)