Analyst - Infrastructure

We are looking for a bright and motivated individual to work as an Analyst – Infrastructure to join our dynamic team. As an Analyst - Infrastructure, you’ll be the mastermind behind empowering our customers to unlock the full potential of transformative technologies and their security.

Requirements

• Deep knowledge about Microsoft cloud solutions (specially but not limited to Mobility (Intune) and Power Platform (Power Apps, Power BI, Power Automate, etc.))
• Understanding of Generative AI concepts, with the ability to leverage the power of Generative AI services to transform data into insightful reports, automate tasks and generate creative content
• Ability to multi-task
• Strong Interpersonal Skills
• Communications
• Excellent team player
• Program/Project Management
• Proactive attitude
• Bachelor's degree in computer information systems or the equivalent combination of education and experience
• Scripting knowledge
• Proven experience of Knowledge in End User Solutions / Platforms: Mobility (MS Intune), Power Platform, WIN10, O365, Exchange, TEAMS, OneDrive, SharePoint
• Strong business acumen, though leadership and communication skills
• Knowledge in Remote connectivity and Virtualization platforms (VPN, Citrix/Flexxible, VDI)
• Proven experience of 3 years in IT End User Services Delivery
• Software Inventory and Lifecycle management
• Proven experience in ServiceNow, CMDB, Remedy, ITSM, HPSM, HPAM, Altiris
• Experience in the creation of governance models (ITIL/COBIT)
• Proven experience working with Service Management approach (ITIL V3 preferably)
• Demonstrated history of exceptional customer service management

Benefits

• Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties
• The Southern Connecticut Gas Company provides fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law
• Equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law