Analyst - IT Service Management

Analyst - IT Service Management position available at Sysco LABS, responsible for designing, developing, and maintaining the Sysco IT Service Catalog, ensuring it is up-to-date, accurate, and user-friendly.

Requirements

• A Bachelor's Degree in Computer Science, Information Technology or equivalent
• ITIL Foundations certification recommended; Higher ITIL certifications will be an added advantage
• 2+ years of experience in IT Service Management, preferably with a focus on service catalog management
• Experience with service catalog software/tools (e.g. ServiceNow, BMC)
• Strong knowledge of JavaScript
• Knowledge of ITIL framework and best practices
• Superior English language and communication skills - both written and verbal
• Excellent communications skills with the ability to articulate technical solutions for both technical and non-technical audiences
• Must be highly motivated, self-directed and a responsible contributor
• Should possess the ability to quickly learn new frameworks or technologies and apply them in real-world environments
• Must have technical knowledge and experience working with SAAS platforms, Scripting, etc.
• Should be able to foster an inclusive workplace where diversity and individual differences are valued
• Must be able to work as part of a global team, using the ‘follow the sun’ model on weekdays

Benefits

• US dollar-linked compensation
• Performance-based annual bonus
• Performance rewards and recognition
• Agile Benefits - special allowances for Health, Wellness & Academic purposes
• Entertainment allowance
• Team engagement allowance
• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
• Overseas travel opportunities and exposure to client environments
• Hybrid work arrangement