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Analyst - IT Service Management
Sysco seeks IT Service Management Analyst with 2+ years support experience. ServiceNow, ITIL, DevOps expertise required. Manage incidents/problems across US/Canada/Europe. Hybrid role with competitive pay, bonuses, insurance.
Job description
Sysco LABS is hiring an Analyst - IT Service Management to provide technical support services for various systems and platforms used by Sysco Corporation across the US, Canada, and Europe. The role involves performing proactive and reactive problem management operations, collaborating with stakeholders, and leading problem management calls. The ideal candidate has 2+ years of experience in technical support/systems administration, excellent communication skills, and knowledge of IT Service Management practices and tools such as ServiceNow.
Requirements
- 2+ years of experience in technical support/systems administration
- Excellent verbal, written, and interpersonal communication skills
- Strong analytical and troubleshooting skills
- Knowledge of IT Service Management practices and working experience in tools such as ServiceNow
- DevOps knowledge
- ITIL Foundation certification
- Technical knowledge and experience on working with: Windows/Linux environments, SQL, Active Directory, Scripting, etc., Network troubleshooting knowledge including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing, and AWS/Azure
Benefits
- US dollar-linked compensation
- Performance-based annual bonus
- Performance rewards and recognition
- Agile Benefits - special allowances for Health, Wellness & Academic purposes
- Paid birthday leave
- Team engagement allowance
- Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
- Overseas travel opportunities and exposure to client environments
- Hybrid work arrangement
