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Sysco
Analyst - IT Service Management
Join Sysco in Houston as an ITSM Analyst, focusing on ServiceNow for service catalog management. Requires ITIL certification, 2+ years experience, and JavaScript skills. Benefits include hybrid work, bonuses, and comprehensive insurance.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 15, 2025
Sysco LABS is seeking an ITSM Analyst to join its global Service Catalog Management team. The successful candidate will be responsible for designing, developing, and maintaining the Sysco IT Service Catalog, ensuring it is up-to-date, accurate, and user-friendly.
Requirements
- Bachelor's Degree in Computer Science, Information Technology or equivalent
- ITIL Foundations certification recommended
- 2+ years of experience in IT Service Management, preferably with a focus on service catalog management
- Experience with service catalog software/tools (e.g. ServiceNow, BMC)
- Strong knowledge of JavaScript
- Knowledge of ITIL framework and best practices
Benefits
- US dollar-linked compensation
- Performance-based annual bonus
- Performance rewards and recognition
- Agile Benefits - special allowances for Health, Wellness & Academic purposes
- Entertainment allowance
- Team engagement allowance
- Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
- Overseas travel opportunities and exposure to client environments
- Hybrid work arrangement
Requirements Summary
Bachelor's degree in Computer Science or IT, 2+ years of experience in IT Service Management, ITIL certification recommended, experience with service catalog software/tools, and strong knowledge of JavaScript
