Analyst I – Application Support (Oracle Cloud Fusion, ERP, custom .NET, ITSM)

At Milwaukee Tool, we're seeking an Analyst I – Application Support to provide world-class customer service and support through effective incident and problem management, serving as advanced second-level support for ERP and custom.NET applications, and building IT credibility through professionalism, excellence, integrity, and passion.

Requirements

• 3+ years of work experience providing application support to end users
• Knowledge of ITSM frameworks and processes
• Experience working in ServiceNow
• Experience supporting custom.NET and Microsoft Azure applications
• Strong business acumen to quickly learn new business processes and understand how IT needs to support our business
• Understanding of core business processes such as Finance, Supply Chain, Manufacturing, Distribution and Order Management
• Outstanding written and verbal communication and documentation skills, with service-oriented mindset
• Strong documentation skills for recording issue resolution
• Demonstrated ability to multi-task and manage competing priorities with time constraints
• Strong team player with the ability to work in project and support models with a diverse group of individuals across multiple business units
• Advanced analytical and critical thinking skills to troubleshoot application issues

Benefits

• Robust health, dental and vision insurance plans
• Generous 401 (K) savings plan
• Education assistance
• On-site wellness, fitness center, food, and coffee service