Concentra

Analyst, IT Problem Management

Join Concentra in Addison, TX as an IT Problem Management Analyst. Leverage ServiceNow skills to analyze incidents, drive data insights, and enhance ITSM.

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Direct Hire
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Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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IT Service Management
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Incident Management
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Problem Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 4, 2023

The IT Problem Management Analyst will be a process-oriented, data-driven individual with skills to analyze IT Incident tickets and provide meaningful reports identifying trends and patterns of System Incidents.

Requirements

  • Bachelor’s Degree in Computer Science, Information Technology or related field
  • 2+ years of experience in IT problem and incident management
  • ITIL Certification preferred
  • Strong analytical skills with the ability to interpret and present complex data
  • Experience in root cause analysis (RCA) and IT service management frameworks (e.g., ITIL)
  • Proficiency in using ITSM tools (e.g., ServiceNow, Jira)

Benefits

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

Requirements Summary

Bachelor’s Degree in Computer Science, IT or related field; 2+ years of experience in IT problem and incident management; ITIL Certification preferred