.svg)
Concentra
Analyst, IT Problem Management
Join Concentra in Addison, TX as an IT Problem Management Analyst. Leverage ServiceNow skills to analyze incidents, drive data insights, and enhance ITSM.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 4, 2023
The IT Problem Management Analyst will be a process-oriented, data-driven individual with skills to analyze IT Incident tickets and provide meaningful reports identifying trends and patterns of System Incidents.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology or related field
- 2+ years of experience in IT problem and incident management
- ITIL Certification preferred
- Strong analytical skills with the ability to interpret and present complex data
- Experience in root cause analysis (RCA) and IT service management frameworks (e.g., ITIL)
- Proficiency in using ITSM tools (e.g., ServiceNow, Jira)
Benefits
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
Requirements Summary
Bachelor’s Degree in Computer Science, IT or related field; 2+ years of experience in IT problem and incident management; ITIL Certification preferred
