The IT Problem Management Analyst will be a process-oriented, data-driven individual with skills to analyze IT Incident tickets and provide meaningful reports identifying trends and patterns of System Incidents.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology or related field
- 2+ years of experience in IT problem and incident management
- ITIL Certification preferred
- Strong analytical skills with the ability to interpret and present complex data
- Experience in root cause analysis (RCA) and IT service management frameworks (e.g., ITIL)
- Proficiency in using ITSM tools (e.g., ServiceNow, Jira)
Benefits
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts