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Concentra
Analyst, IT Problem Management
Join Concentra in Addison, TX as an IT Problem Management Analyst. Leverage ServiceNow skills to analyze incidents, identify trends, and report to leadership.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 3, 2023
The IT Problem Management Analyst will analyze IT incident tickets, identify trends and patterns, and provide reports to IT leadership. The role requires strong analytical skills, communication, and problem-solving abilities.
Requirements
- Bachelor's Degree in Computer Science, Information Technology, or related field
- 2+ years of experience in IT problem and incident management
- ITIL Certification preferred
- Strong analytical skills with the ability to interpret and present complex data
- Experience in root cause analysis (RCA) and IT service management frameworks (e.g., ITIL)
- Proficiency in using ITSM tools (e.g., ServiceNow, Jira)
- Excellent communication and presentation skills
Requirements Summary
Bachelor's degree in Computer Science, Information Technology, or related field; 2+ years of experience in IT problem and incident management; ITIL Certification preferred
