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CommScope Inc.
Analyst, IT Service Desk
Join CommScope Inc. in Hyderabad as an IT Service Desk Analyst. Leverage ServiceNow for technical support, troubleshooting, and account management. ITIL preferred.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 10, 2025
We are looking for an Analyst, IT Service Desk to provide first-level technical support via various channels for workstation hardware, software, and network connectivity. The role involves account administration, software installation, and routine IT tasks while resolving technical issues and escalating complex problems.
Requirements
- Bachelor's Degree
- 3+ years of experience in IT support or help desk environments
- ITIL Foundation certification (preferred)
- Experience in IT troubleshooting (hardware, software, networking, mobile devices)
- Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar)
- Strong communication skills, critical thinking, and customer-focused problem-solving
Benefits
- competitive salary
- opportunities for growth and development
- collaborative and dynamic work environment
- flexible shift rotations to maintain 24x7x365 service coverage
Requirements Summary
Bachelor's Degree and 3+ years of experience in IT support or help desk environments, ITIL Foundation certification (preferred), and strong communication skills, critical thinking, and customer-focused problem-solving
