Analyst, IT Service, Loveland

Analyst, IT Service, Loveland. General Operational Tier 2 Desktop support, incident resolution and request fulfillment for personal computers, tablets, cellular devices, Microsoft Teams Room Systems, and other desktop peripherals. Deploy, configure and support a variety of business software including Microsoft Office 365.

Requirements

• Two-year diploma or four-year degree in Computer Science/Information Technology.
• 2+ years of IT related experience supporting desktops in a Windows environment.
• Experience with Windows 10 & 11, iOS, Microsoft Office 365 and Active Directory.
• Working knowledge of networking, servers and VPN.
• Experience with working with Microsoft Teams Room Systems and related audio-visual devices.
• Experience with working with collaboration accessories such as webcams, headsets, speaker pucks.
• Knowledge of LogMeIn remote software is preferred.
• Experience with major Incident Management Systems (ServiceNow preferred).
• Strong understanding of administration and configuration of Microsoft Teams, SharePoint Online and OneDrive for Business.
• Certifications including but not limited to disciplines such as application life cycle management (e.g. ITIL), MS certifications (e.g. Azure, MS 365, O365) are preferred.

Benefits

• Comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week.
• Retirement program that encourages our employees to save for the longer term, with generous matching employer contributions.
• Paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program.