Analyst, Service Desk Support

Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.

Requirements

• 4 years of college or equivalent experience a plus but not required
• Minimum of 3 Year of experience in TalkDesk, Service Desk or similar environment
• Experience with TalkDesk, ServiceNow ITSM usage and workflows
• Exceptional customer support and interpersonal skills
• Excellent written and verbal communication (with a focus on listening); Superior telephone etiquette
• Bilingual – English and French/Spanish a plus
• IT Service Management (ITSM v3) or ITIL Certification preferred
• AWS certifications a plus but not required
• Microsoft Certified Systems Engineer (MSCE) Certification a plus but not required

Benefits

• For information on Sysco’s Benefits, please visit https://SyscoBenefits.com