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Sysco
Analyst, Service Desk Support
Join Sysco in Houston as an Analyst, Service Desk Support. Leverage ServiceNow ITSM skills to provide top-tier support. 3+ years in service desk required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 12, 2025
Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.
Requirements
- Minimum of 3 Year of experience in TalkDesk, Service Desk or similar environment
- Experience with TalkDesk, ServiceNow ITSM usage and workflows
- Exceptional customer support and interpersonal skills
- Excellent written and verbal communication (with a focus on listening); Superior telephone etiquette
Benefits
- Please visit https://SyscoBenefits.com for more information
Requirements Summary
Minimum 3 years of experience in TalkDesk, Service Desk or similar environment, experience with TalkDesk, ServiceNow ITSM usage and workflows, and exceptional customer support and interpersonal skills
