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BlackRock
Analyst, Unified Communications Operations
BlackRock Analyst, Unified Communications Operations in Mumbai. Monitor voice/video platforms, manage incidents via ServiceNow ticketing, coordinate vendors. 2-3 yrs experience required. Healthcare, FTO, tuition reimbursement.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 28, 2025
We are seeking a detail-oriented team member to monitor system alerts and proactively maintain the health of our communications infrastructure.
Requirements
- Monitor real-time system alerts and dashboards for all voice and video platforms
- Triage, investigate, and respond to alerts
- Coordinate with external vendors and telecommunications providers
- Manage and resolve business as usual incidents and service requests
- Escalate critical issues to appropriate teams or management
- Document incidents, actions taken, and resolutions in the ticketing system
- Provide proactive support and routine health checks
- Communicate clearly with internal clients and technical teams
- Participate in a rotational shift schedule
Benefits
- Strong retirement plan
- Tuition reimbursement
- Comprehensive healthcare
- Flexible Time Off (FTO)
- Support for working parents
Requirements Summary
2-3 years of experience in monitoring systems and best practices for alert management, with a college degree or comparable technical experience
