APAC HR Services Hub Associate

The APAC HR Services Hub Associate will deliver HR transactional services to employees, managers, and the HR community across APAC region, ensuring efficient, effective, and consistent support for the employee lifecycle.

Requirements

• Resolve enquiries and process operational requests within service level agreement
• Adhere to established HR processes and procedures
• Escalate complex issues to manager or a designated subject matter expert
• Leverage Oracle HCM and HR ServiceNow capabilities to drive Employee/Manager Self Service and continuous automation
• Work closely with the knowledge management team to review the effectiveness of existing knowledge articles and provide inputs on how to continuously improve information availability
• Actively seek feedback from across the business and HR stakeholders, and contribute to transformation initiatives that continuously improve and streamline HR processes, enhance operational efficiency, and maintain or exceed service quality standards