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RSM US LLP
Application Support Administrator
Application Support Administrator at RSM US LLP, San Salvador. Monitor Workday/Azure jobs, integrations & logs. Troubleshoot issues, create RCAs. ServiceNow ticketing experience required. Workday HCM knowledge preferred.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 30, 2025
Application Support Administrator responsible for monitoring Workday and Azure application jobs, integrations, and logs to identify application issues and opportunities, providing technical support, and creating RCAs.
Requirements
- Basic understanding of Workday HCM and integrations
- Exposure to Workday reporting tools
- Familiarity with ticketing systems like ServiceNow
- Strong written and verbal communication skills
- Enthusiastic about learning new technologies and systems
- Detail-oriented with a focus on documentation and process improvement
- Collaborative team player who builds relationships across departments
- Capable of performing root cause analysis and escalating issues appropriately
Benefits
- Competitive benefits and compensation package
- Flexibility in your schedule
- Opportunity to balance life’s demands and serve clients
Requirements Summary
1-3 years Application support background and experience working in a call center/phone support environment, Associate’s degree in information systems, Business, Communications or related Field preferred, or equivalent experience
No items found.