Application Support Analyst UK&I

Experian is seeking an Application Support Analyst to provide support and consultancy to clients, regional delivery teams, and global departments. The role involves investigating production issues, recreating problems, identifying root causes, and recommending improvements. The role also involves implementing changes into live environments and ensuring incidents have the correct priority.

Requirements

• 3+ years of experience in application/customer support
• Fluency in English, both written and verbal
• Excellent communication skills, including proficiency in writing reports and presenting technical work
• Logical approach to incident resolution
• Understanding of ITIL terminology and ability to work in an ITIL-focused environment
• Experience with using ServiceNow
• Technical Skills: Experience in cloud technology, specifically AWS, and supporting Kubernetes-based applications
• Experience with Windows Server configuration, monitoring, and troubleshooting
• Experience with Red Hat Linux configuration, monitoring, and troubleshooting
• Working knowledge of SQL
• Knowledge of software configuration
• Knowledge of Apache Tomcat and IIS
• Experience with observability tools such as Dynatrace and Splunk

Benefits

• Social benefits package including life insurance, food vouchers, health insurance, and employee assistance
• Work-life balance - 25 days paid vacation, 1 day off for birthday and additional days for social events
• Flexible working hours and home office
• Opportunity for career paths and learning and development programs
• Personal Development
• Experian's commitment to equal opportunity employment