Alexander Technology Group

Application Support Engineer

Application Support Engineer at Alexander Technology Group (Boston, MA). Support critical apps, manage deployments, troubleshoot issues. Requires SQL, Linux, ServiceNow ticketing, Control-M, Snaplogic integration expertise.

ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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DevOps
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IT Service Management
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Integration Hub
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
November 17, 2025

Application Support Engineer to support critical applications, ensure release deployments, troubleshoot complex issues, and maintain operational excellence.

Requirements

  • Monitor, support, and troubleshoot production applications
  • Write and troubleshoot SQL queries
  • Utilize Linux for investigation
  • Use Control-M and other orchestration tools
  • Operate and manage integrations using Snaplogic
  • Work with ServiceNow or similar ticketing systems
  • Manage and follow change management workflows
  • Work with Terraform in AWS cloud environments
  • Collaborate with development teams to implement and optimize modern observability platforms

Requirements Summary

Strong experience with SQL, Linux, and orchestration tools; proficiency in Git, Jenkins, and Terraform; expertise in monitoring and observability tools