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RBC
Application Support Specialist
Join RBC as an Application Support Specialist in Minneapolis. Leverage ServiceNow skills for Tier 2 support, incident resolution, and process improvements.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 3, 2025
The Application Support Specialist will lead production issues and support-based initiatives, providing Tier 2 incident triage, diagnosis, and resolution. They will participate in major incident meetings, develop proposals for application and process improvements, and ensure compliance with incident SLA metrics.
Requirements
- 2+ years providing technical support for production applications (Wealth Management Order Entry applications preferred)
- Post-secondary education or equivalent
- Familiarity with ServiceNow or similar ITIL/ITSM platforms
Benefits
- Comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
Requirements Summary
2+ years of technical support experience, post-secondary education, and familiarity with ServiceNow or similar ITIL/ITSM platforms
Apply now
Minneapolis
|
Minnesota
United States
Entry Level
Hybrid
Full Time
50000-85000 USD/year
