Application Support Specialist

Application Support Specialist will report to the Director of Customer Success, providing technical support and ensuring seamless client experiences across the product suite. The role involves interfacing with stakeholders, training clients, optimizing support processes, and analyzing problems. The position requires working PM hours in PST or MT time zones and offers a fully remote work option.

Requirements

• 1-2 years of application support experience in a technical support environment
• Excellent verbal and written communication skills
• Strong Excel and data analysis skills
• Familiarity or experience with Postman and API, Okta, JIRA, and service desk software
• Ability to multitask while balancing competing priorities
• Familiarity or experience with Postman and API
• Experience with Okta or any other Identity Providers (IDP)
• Previous experience with JIRA or other issue-tracking software
• Previous experience with service desk software (Zendesk, ServiceNow, Jitbit, Desk.com, etc).
• Strength in one or more of the following: database administration, scripting, technical writing, server management, product training, process improvement, project management

Benefits

• Discretionary Time Off for all employees, with no maximum limits on time off
• Industry-leading health, vision, and dental benefits
• Competitive compensation package
• 16 weeks of fully paid parental leave
• Flexible, hybrid approach to working from home and in the office where applicable
• Focus on wellness and employee health through stipends and dedicated wellness programming
• Purposeful career development programs with reimbursement provided for educational certifications