Top Tier Reps LLC

Applications Engineer – ServiceNow (Remote)

ServiceNow Role Type:
ServiceNow Modules:
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Governance, Risk, and Compliance
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IT Operations Management
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IT Service Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 9, 2025

Our client, a prestigious Am Law 100 firm, is seeking a skilled Applications Engineer to support and enhance its global ServiceNow platform.

Requirements

  • Administer and manage ServiceNow upgrades, configurations, and patching
  • Design and implement scalable platform enhancements per ServiceNow best practices
  • Maintain and monitor MID Servers to ensure high availability and optimal configuration
  • Provide day-to-day operational support across ServiceNow modules (ITSM/ITOM)
  • Lead integrations using ServiceNow Integration Hub
  • Collaborate on Agile/Scrum teams to gather requirements and define user stories
  • Ensure compliance with firm-wide security policies and ISO 27001/2 standards
  • Develop dashboards and customized reporting for key stakeholders
  • Support ITSM governance and process adherence

Benefits

  • Salary range: $100,000 to $130,000 a year

Requirements Summary

Bachelor’s degree or equivalent experience, 4+ years of experience working with ServiceNow (ITSM/ITOM modules), 4+ years in IT operations with cross-functional collaboration