Apps Support Intmd Analyst - C11 - GETZVILLE

The Applications Support Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information.

Requirements

• 2-5 years experience of apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Be able to work under pressure
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure
• Advanced interpersonal and communication skills, great teammate
• Familiar with Observability and Site Reliability Engineering (SRE) Principles
• Advanced experience with database language (like python, SQL, MongoDB, or similar)
• Strong trouble shooting or problem-solving skills
• Experience working with global or multi-regional teams.
• Bachelor’s/University degree or equivalent experience
• Required hands on tech expertise on UNIX and SQL
• Desirable experience on Java application servers such as WebSphere, Weblogic, Tomcat etc.
• Desirable experience on supporting IBM MQ and AWS Cloud Solutions.
• Desirable experience on scheduling tools such as Autosys
• Desirable experience on monitoring tools such as GENEOS ITRS or AppDynamics, Grafana
• Desirable MS Office suite
• ServiceNow knowledge is a plus
• 24x7 coverage between mornings, afternoon and/or evening shifts (Weekdays and Weekends) and the potential to work on public holidays.

Benefits

• Competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
• Discretionary and formulaic incentive and retention awards
• Flexible work arrangements