Architect

Birlasoft is seeking an Architect to lead and guide the technical aspects of ITOM implementations and support, focusing on areas like discovery, service mapping, configuration management, and event management. The technical lead will be responsible for guiding the development and maintenance of ITOM solutions, ensuring they meet business needs and adhere to industry best practices.

Requirements

• Bachelor's degree in computer science, Information Technology, or related field.
• 8-10 years of experience in ServiceNow, IT Service Management, and configuration management.
• Expertise in understanding customer business needs and deciphering them for technical development in ServiceNow.
• Strong experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up.
• Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
• Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
• Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance
• Expertise in designing ServiceNow Reports and setting up Performance Analytics
• Experience in creating custom processes, custom 3rd party integrations and custom applications
• Ability to work, lead and manage a global team
• Experience in project management and understanding of the contracts, etc. to lead the project delivery

Benefits

• Excellent compensation and benefits package
• Opportunity to work with a leading company in the industry
• Professional growth and development opportunities
• Diverse and inclusive work environment
• Competitive salary range