Arthur Lawrence

Urgently looking for a Manager – Incident & Problem Management for a client in Riyadh, KSA. Must-Have: 8+ years of experience in IT Service Management, banking industry experience, and ITIL framework understanding.

Requirements

• Minimum 8+ years of experience in IT Service Management, with mandatory banking industry experience.
• Proven track record in managing high-impact incidents and conducting detailed RCAs.
• Solid understanding of ITIL framework, especially Incident, Problem, and Change Management.
• Experience using ITSM tools such as ServiceNow, Remedy, BMC, or equivalent.
• Ability to work in a 24/7 service environment and manage on-call support when needed.