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KPMG Global Services
Assistant Manager
ServiceNow Assistant Manager at KPMG Global Services, Bengaluru. Develop technical solutions across ITSM, ITOM, GRC, HRSD, CSM modules. Requires ServiceNow expertise, ITIL knowledge, web technologies proficiency, and strong client communication skills.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Operations Management
IT Service Management
Integration Hub
Knowledge Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 20, 2025
The ServiceNow GDN Assistant Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond, requiring expertise in design, development, and integration of ServiceNow in various modules.
Requirements
- Good design knowledge
- Will to research new solutions based on requirements
- Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application
- Proficiency in providing functional and Technical insight
- Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.)
- Exposure to ITIL Framework, IT Management Tools
- Strong verbal communication skills and ability to Establish a rapport with clients and colleagues
- Strong organizational and analytical skills
- Exceptional Interpersonal Skills & Ability to work Independently and with a team
- Ability to flexible to stretch and learn new Technologies/process whenever necessary
Requirements Summary
Prior working experience in ServiceNow tool, strong track record of managing complex ITSM tool deployment, and ability to work under pressure and handle crunched timelines
