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KPMG Global Services
Assistant Manager
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Operations Management
IT Service Management
Integration Hub
Knowledge Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 1, 2025
This Assistant Manager role focuses on developing technical solutions within ServiceNow. The ideal candidate will have experience managing complex ITSM tool deployments, strong communication skills, and a proactive approach to work with stakeholders. They are expected to follow best development practices and possess a broad knowledge of ITSM modules. The role involves designing, implementing, and supporting ServiceNow in various business areas.
Requirements
- Performing in a dynamically changing environment
- Prior experience in ServiceNow tool deployment
- Excellent verbal/written communication, collaboration, analytical and presentation skills
- Ability to set goals and participate in strategic initiatives
- Strong organizational and analytical skills
- Proficient in Design, Development, and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application.
- Familiarity with Web Technologies (XML, HTML, JAVA Script, etc.)
- Exposure to ITIL Framework
Requirements Summary
Experience with ServiceNow. Strong communication skills. Ability to define goals and work in a dynamic environment
