EXL

Assistant Vice President

Join EXL as an Assistant Vice President in Noida, leading AI-powered observability with ServiceNow expertise. 12+ years in tech required.

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Consulting
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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IT Service Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
August 12, 2025

We are seeking a dynamic Assistant Vice President (AVP) to lead the Technology Infrastructure and Applications Observability Practice. This role will encompass leadership, strategy, and operational execution for AI-powered observability, enhancing performance, resilience, and business value. The ideal candidate will have a strong mix of technical depth, strategic thinking, and executive communication, with a passion for showcasing business impact through data and intelligent dashboards.

Requirements

  • 12+ years in Technology Infrastructure / Observability / SRE roles
  • Strong knowledge of Technology Infrastructure, Application architecture, and modern observability stacks
  • Experience with ITSM tools (e.g., ServiceNow, Systrack, NetSkope, CrowdStrike) and network tools (e.g., Aviatrix, PaloAlto FW, Arista Switches, Wi-fi tech)
  • Experience with DataDog, Dynatrace, NewRelic, or similar Observability platforms
  • Experience with AI for Observability, AIOps platforms, and large-scale monitoring systems
  • Familiarity with cloud-native ecosystems (AWS/GCP/Azure), containerization (Kubernetes, Docker), and CI/CD integration
  • Proven ability to lead cross-functional teams and strong executive presence
  • Data-driven mindset and business & analytical acumen

Requirements Summary

12+ years in tech/observability/SRE. Strong understanding of tech infrastructure, AIOps, and monitoring tools. Experience with lead cross-functional teams and data analysis