.svg)
S&P Global - Internal
Associate - IT Service Operations
S&P Global IT Service Operations Associate in Gurgaon. Manage incidents, AWS ops, cost control & change management using ServiceNow ITSM. Security champion role with learning & wellness benefits.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Incident Management
Knowledge Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 27, 2025
Join our Service Management team as a IT Service Operations Associate for Lending Solutions, responsible for Incident management, AWS operations, cost management, stakeholder engagement, change management, and AI-powered service optimization.
Requirements
- Incident & Problem Management: Own the full lifecycle of issues including triage, RCA, coordination, and resolution.
- AWS operations: Monitoring the AWS infrastructure and ensure reliable and resilient product infrastructure.
- Security Champion: Act as a security champion for the segment.
- Cost Management: Implement and monitor AWS cost controls and participate in cost optimization initiatives.
- Documentation & Analysis: Write and maintain user stories, process flows, knowledge base articles, and RCA documents.
- Project Participation: Support rollout of new features, automations, or upgrades.
Benefits
- Health & Wellness
- Flexible Downtime
- Continuous Learning
- Invest in Your Future
- Family Friendly Perks
- Beyond the Basics
Requirements Summary
Strong ITSM experience with experience on AWS technologies, ITSM tools like ServiceNow, Azure DevOps, and Jira, and analytical thinker with structured, client-focused approach
