Associate - Production Support Engineer

As an Associate - Production Support Engineer, you will drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. You will also be responsible for technical analysis of the Production platform, troubleshooting and resolving errors, and participating in the Software Development Lifecycle (SDLC).

Requirements

• Recent experience of applying technical solutions to improve the stability of production environments
• ITIL v3 Certified
• Experience with Control-M, CRON scheduling, MQ- DBUS, IBM, JAVA 8/OpenJDK 11, Spring Boot framework, Data Streaming – Kafka, Hadoop framework, Configuration Mgmt Tooling: Ansible, Operating System/Platform: RHEL 7.x, OpenShift, CI/CD: Jenkins, APM Tooling: Splunk, AppDynamics, Geneos, NewRelic, Scheduling – Ctrl-M, Search – Elastic Search and/or Solr+, Micro-services architecture, SDLC, Agile, Fundamental Network topology, TDD and/or BDD, Distributed systems, Cloud platforms such as Azure, GCP, Containerization/Kubernetes, ServiceNow, Jira, Confluence, BitBucket and/or GIT, IntelliJ, SQL Plus, Unix Tooling – putty, mPutty, exceed, (PL/)SQL Developer
• Service Operations experience within a global operations context
• 6-9 yrs experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
• Global Transaction Banking Experience is a plus
• Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall
• Experience of run-book execution
• Experience of supporting complex application and infrastructure domains
• Good analytical, troubleshooting and problem-solving skills
• Working knowledge of incident tracking tools (i.e., Remedy, Heat etc.)

Benefits

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above