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WTW
Associate Cloud Operations Analyst
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 7, 2025
This role is for a Cloud Support Analyst focusing on Azure Cloud maintenance in a global team. The role involves Patching, Deployment, and pre/post-launch support, incident management, root cause analysis, and knowledge development. Strong customer service and adherence to service level agreements (SLAs) are expected.
Requirements
- Provide Patching, Deployment and pre and post support for software applications releases.
- Manage all incident requests for within the shift.
- Determine root cause analysis, resolve and communicate solutions to customers.
- Develop personal competency and build knowledge in ServiceNow.
- Achieve personal performance measures.
Requirements Summary
Patching/deploying software, incident management, root cause analysis and ServiceNow knowledge are key. Strong communication and problem-solving skills are necessary
